Shipping policy

Processing Time
Orders typically take 2–3 business days to process and prepare for shipment. However, during high-volume periods or due to unforeseen delays, processing time may vary. You’ll receive a notification if any delays occur.

Shipping Times
We currently ship within North America.
Estimated delivery time is 5–7 business days after processing.

While we strive to meet these estimates, please note that actual delivery times may vary. Once your package is scanned and handed over to the carrier, it is out of our control. Delivery times depend on the postal service and may be impacted by weather, holidays, or other carrier-related delays.

Delays & Delivery Issues
Zens and Echoes is not responsible for shipping delays, reroutes, or failed deliveries once the package has been transferred to the carrier. However, your satisfaction is deeply important to us. If you experience any issues, please don’t hesitate to reach out—we’ll do our best to assist you.

Order Tracking
Once your order has shipped, you’ll receive an email with a tracking number. Use this to monitor your delivery status at any time.

Shipping Address Accuracy
Please double-check your shipping address before placing your order. Zens and Echoes is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.