Refund policy

At this time, Zens and Echoes does not accept returns or offer refunds. All sales are final.

Our candles are hand-poured in small batches with love and care, and natural variations may occur. If your order arrives damaged, defective, or incorrect, please reach out to us within 5 business days of delivery at support@zensandechoes.com, and we’ll do our best to make it right.

To assist you as quickly as possible, please include:

• Your order number

• A clear photo of the issue (damaged product, incorrect item, or delivery notice)

• A brief description of the issue

We may offer a replacement or exchange of equal value depending on the situation. Your satisfaction means everything to us.

Thank you for understanding and supporting our small business.