Privacy policy
**Last updated: May 3, 2025**
At Zens and Echoes, your privacy matters. Just like our candles are made with care, so is the way we handle your personal information.
This Privacy Policy explains how Zens and Echoes ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from [zensandechoes.com](https://zensandechoes.com) (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this policy, please do not use or access the Services.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
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How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as described below. The types of information collected and used depend on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide and improve the Services, comply with legal obligations, enforce terms of service, and protect the rights of ourselves and our users.
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What Personal Information We Collect
**Information We Collect Directly from You**
You may provide personal information directly to us through the Services, which may include:
- Contact details such as your name, address, phone number, and email
- Order information including billing and shipping addresses, payment confirmation, and contact info
- Account information including username, password, and security questions
- Customer support communications you submit through the Services
Providing certain information is optional, but without it, some features or services may be unavailable.
**Information We Collect about Your Usage**
We may automatically collect certain information about how you interact with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data can include device information, browser type, IP address, network information, and interaction details.
**Information We Obtain from Third Parties**
We may receive information about you from third parties such as:
- Vendors and service providers supporting our Site (e.g., Shopify)
- Payment processors handling your transactions
- Third-party analytics and advertising partners who use tracking technologies
All information obtained from third parties is treated in accordance with this Privacy Policy.
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How We Use Your Personal Information
- **Providing Products and Services:** To process payments, fulfill orders, send notifications, manage accounts, arrange shipping, and facilitate returns or exchanges.
- **Marketing and Advertising:** To send marketing communications and personalize advertising on our Site and others.
- **Security and Fraud Prevention:** To detect and prevent fraudulent or illegal activity.
- **Customer Support and Service Improvement:** To respond to inquiries and improve our Services.
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Cookies
We use Cookies to power and improve our Site and Services, remember your preferences, analyze user interactions, and deliver personalized content. For details on Shopify's cookie practices, visit [Shopify Cookies Policy](https://www.shopify.com/legal/cookies).
You can manage cookie preferences via your browser, but blocking cookies may limit functionality.
Please note our Site does not respond to “Do Not Track” browser signals.
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### How We Disclose Personal Information
We may disclose personal information to:
- Vendors and service providers performing functions on our behalf (e.g., payment processing, fulfillment, customer support)
- Business and marketing partners for service delivery and advertising
- Affiliates within our corporate group
- Law enforcement or legal authorities as required by law or to protect rights
- Parties involved in business transactions such as mergers or sales
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Third Party Websites and Links
Our Site may contain links to third-party websites or platforms. We are not responsible for their content or privacy practices. Please review their policies before providing personal information.
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Children's Data
Our Services are not intended for children, and we do not knowingly collect information from individuals under 18. If you believe a child has provided us personal information, please contact us to request deletion.
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Security and Retention of Your Information
While we use reasonable security measures, no system is impenetrable. Please avoid sending sensitive info via insecure channels.
We retain personal information as necessary to provide Services, comply with laws, resolve disputes, and enforce agreements.
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Your Rights
Depending on your location, you may have rights including:
- Accessing your personal information
- Requesting correction or deletion
- Withdrawing consent
- Restricting processing
- Data portability
- Appealing decisions regarding your requests
To exercise these rights, contact us at [support@zensandechoes.com](mailto:support@zensandechoes.com). We will verify your identity before responding.
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Complaints
If you have complaints about our privacy practices, please contact us first at [support@zensandechoes.com](mailto:support@zensandechoes.com). If unsatisfied, you may reach out to your local data protection authority.
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International Users
Your personal information may be transferred, stored, and processed outside your country. We comply with recognized international data transfer mechanisms where applicable.
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Contact
For questions or to exercise your rights, email us at [support@zensandechoes.com](mailto:support@zensandechoes.com).
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*We thank you for trusting Zens and Echoes — and for letting our candles and words be part of your space.*